Leading KBB and merchant services provider Simon Acres Group (SAGL) has added new services to its KBB Services package for retailers and merchants. The new services include a home improvements dispute resolution service, personal finance for business owners and a new offer for industry specific business sale solutions.

Simon Acres Group provides an introduction to a corporate partner who are an approved body with the Chartered Trading Standards Institute for the provision of dispute resolution services. The partner has particular expertise in the KBB sector and vast experience of dealing with issues that are common to retailers and merchants. These typically cover things such as perceived poorly laid flooring, uneven work surfaces, poor design, questions around product quality, leaks from plumbing or appliances, fixing of cabinets, defective workmanship, and additional work required or not scoped or agreed for in a project.

This unique service is easy to use, cost effective and delivers market leading turnaround times for resolution. Resolving disputes in this manner can avoid a drain on time and resources and be far less stressful to business owners. Uniquely the service also includes a comprehensive inspection service and access to support with debt situations where customers unfairly withhold payment.


The personal finance service is a one stop shop for financial planning.  Clients work with an advisor that is experienced in the KBB industry and understands showroom and merchant business models. This service can be used to assist with major life changes or as a regular partner for planning for future. Bespoke solutions to help achieve financial goals are provided as every business has different needs. More details can be found in this interview with financial advisor Simon Wade.

For those wishing to sell a business, access to a team of specialists with industry-specific experience can help businesses gain the best price possible, with minimum stress.  This service operates with stringent client confidentiality, so clients can rest assured that their business can operate as normal throughout the process.

The new services complement the other industry specific services offered under the KBB Services banner, to find out more please visit


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