Franke invests in aftercare service with new recruits, vehicles and service package
Franke has expanded its Field Service team with two new employees, providing wider coverage for customers across the UK who require technical support with their Instant Boiling Water taps, cooker hoods and Waste Disposal Units (WDU).
Tom Probert and Dylan Smith have joined the expanding team as Field Service Technicians covering the North and South-East of England respectively, while longstanding Franke employee Dan Weston has been promoted to Field Service Team Leader.
In line with the expansion of the team, Franke has invested in five new field service vehicles and has plans to introduce an annual service package for customers, covering its instant boiling water tap range, towards the end of the year.
Along with Nathan West and Stuart Reid, the five-strong team are responsible for visiting customers’ homes, or providing remote support, to diagnose any issues with Franke products and to carry out repairs. They are also on hand to offer training to retailers when installing products in their showrooms as well as to advise on any technical and maintenance enquiries.
Franke’s comprehensive aftersales package also includes 360° support from the Consumer Care team for all inbound customer enquiries, installation and maintenance videos and guides and a product registration proposition where customers receive ongoing communication regarding their Franke product, including reminders to replace filters and other maintenance advice.
Jo Sargent, Sales & Marketing Director at Franke says: “We want to ensure that owning a Franke product is as easy and pleasurable as possible, so we have invested in the expansion of our Field Service team to provide wider coverage across the UK for customers experiencing issues with any products that are out of warranty. The investment in the team, new vehicles and planned service package reflects our ongoing commitment to providing our customers with the very best aftersales service possible.”
Further information is available from: 0161 436 6280 or www.franke.co.uk