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Van users have been advised not to tolerate ‘call centre syndrome’ from fuel card suppliers. “Businesses using vans are not all the same and suppliers should understand their individual needs but that rarely happens with fuel card companies,” explains general manager Steve Clarke.
“New customers regularly tell us that their previous suppliers expected them to queue for a random call centre operator whenever they had an account query. If the person taking your call has never heard of you, how can they possibly understand your business?”
Every customer opening an account with The Fuelcard People is assigned a dedicated account manager with a named back-up to cover holidays. It means that the customer always speaks to the same person, who soon comes to know them and understand their needs.
“You should be able to examine your account whenever you want with the ability to download customised reports straight into your standard office packages,” continues Clarke.
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