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For the third successive year BSH Customer Service has won Domestic & General’s Total Excellence and Quality (TEQ) customer service award for its Bosch, Neff and Siemens home appliance brands. In the annual independent survey of over 420,000 customers who had an engineer’s visit in the past 12 months, 94.8% rated BSH Customer Service as excellent or good in the white goods manufacturers’ category.
“Winning the TEQ award for the third time demonstrates our commitment to exceeding our customers’ expectations”, confirms Bernhard Vocke, BSH Customer Service Director. “This means that our dealers can sell a Bosch, Neff or Siemens appliance with total confidence that their customers will receive the very best service in the industry.”
BSH Customer Service has worked hard over the past 12 months to evaluate every aspect of its customers’ experience – from initial contact to completion of the repair - to ensure that all procedures are further improved wherever possible.
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