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For the third successive year, BSH Customer Service has won Domestic & General’s coveted Total Excellence and Quality (TEQ) customer service award for its Bosch, Neff, Siemens and Gaggenau home appliance brands. In the annual independent survey of over 420,000 customers who had an engineer’s visit in the past 12 months, 94.8% rated BSH Customer Service as excellent or good in the white goods manufacturers’ category.
As a result, the company beat all the other major domestic appliance manufacturers in the UK competing for this award.
“We are immensely proud that the standard of our customer service matches the quality of our home appliances”, says BSH Customer Service Director, Bernhard Vocke. “Despite winning this award once again, we will keep on working hard to ensure that our customers continue to get the service they expect – and deserve”
Continues Mr Vocke: “It’s very much a team effort. At BSH Customer Service, we have a culture of continuous improvement. By constantly evaluating our processes, we have been able to build on the last two years’ successes and further improve our performance to win the hat trick this year. It’s a great achievement for BSH”
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