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BSH Customer Service has introduced an online booking system for the convenience of customers of its prestigious Bosch, Siemens and Neff domestic appliance brands.
As an alternative to phoning the BSH Contact Centre customers can now book appointments at any time of the day or night via the customer service sections of the individual brand websites.
To arrange a visit on the system, the customer types in the relevant appliance model number, fault report and personal contact details; available appointment date/s are offered with options on preferred time. After selection, an email is sent out to the customer which must be clicked on to confirm the booking.
As with all engineer visits booked via BSH Customer Service, the fault information provided by the customer is then analysed by a technical team. This ensures that the correct spare parts are sent out in advance to the engineer’s van so that the repair can be completed on the first visit.
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