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In a first for UK industry, Glen Dimplex Home Appliances has launched a new service brand to make the company’s UK-based maintenance, repair and customer care operation available to businesses seeking an outsourced service solution for their appliances and heating products.
Home Appliance Care led by customer care director Paula Hodkinson will continue to look after all of the company’s existing in-house brands including Stoves, Belling and Lec, while enabling third parties to tap into GDHA’s award winning service.
GDHA sees the new venture as an opportunity for growth and believes it is effectively positioned to plug the gaps that exist for manufacturers who do not have a high quality UK customer care and after sales service in place.
GDHA’s customer service team comprises a 130-person customer contact centre, a national fleet of 170 regionally based Gas Safe Certified engineers and a North West parts centre capable of holding in excess of £4 million of stock.
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