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Glen Dimplex Home Appliances (GDHA) has won the Domestic & General’s prestigious Total Excellence and Quality Award (TEQ) for the third time in a row, securing its position as the only UK based home appliances manufacturer to retain the high profile title for three consecutive years.
Coinciding with the 10th Anniversary of the Awards is reflective of GDHA’s continued focus on customer care, with an estimated £3 million invested in new technology and further upgrades to its fleet of engineers’ vans and spare parts operation since 2004.
The company’s improved lead times are further supported by a rise in the number of people dedicated to customer care at GDHA to around 300 in total, including 105 telephone operatives and 135 field engineers based around the country.
Customer care director, Paula Hodkinson, said: “Winning any award is always an achievement but retaining the TEQ Award for three years running is something the team here at GDHA has worked really hard to achieve. Our continued success is undoubtedly due to the enthusiasm and commitment of the customer care team and is proof that we are consistent in our approach.
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