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Kitchen World in Mansfield are on top of the world after achieving PWS’ national Second Nature dealer of the year award. Standards across the 170 strong Second Nature network were exceptionally high and the final assessment involved a mystery shop of the nine regional winners. Kitchen World are delighted to come out top in the deciding round.
Independent auditors were commissioned to assess PWS’ 170 Second Nature dealers on a number of key criteria, including branding, product and retail environment with the mystery shop also focussing on service levels.
The auditor commended Kitchen World for their excellent displays and welcoming atmosphere. Praise was also given to their interesting designs, appealing layout and great use of lighting. From a customer perspective the auditor was particularly impressed with the relaxed environment commenting that she could not have been made to feel any more welcome.
Directors of Kitchen World will join representatives from the other eight regional Second Nature winners on a trade trip to PWS’ door suppliers in Italy and will also enjoy a well deserved holiday as part of the national winner’s prize.
Lee Bennett accepted the award on behalf of all the staff at Kitchen World. The picture shows Steven Campbell, PWS Area Sales Manager, presenting Lee with the award.
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